Returns Policy

Returns

• We will refund unwanted items, returned within 28 days of the purchase date.
• We will exchange items for a different size, colour or style if returned within 28 days of the purchase date.
• If an item arrives damaged or faulty, or the incorrect item is supplied, the Academy shop will refund the full purchase price.
• If you have decided that you don't want the product or need to exchange for a different size, colour or style, please bring it back within 14 days.
• Any product you return must be returned complete, in clean unworn condition, in its original packaging and with all labels still attached.
• Any free goods supplied as part of the product purchase, must be returned with the product, otherwise we may deduct the full list price of the missing items from any refund.
• When returning your item(s), please complete and enclose our Returns Form to help us identify your package and process your return as quickly as possible.
• If you do not have a printer please include the same information in a letter with your returns.
• If you are not returning the goods in person always return goods to us by either recorded or registered post or some other form of insured service. This is essential as we do not compensate for returned parcels which are lost or damaged in transit. If items you are returning are lost or damaged it is your responsibility as the sender to claim compensation from the carrier. We recommend the use of an insured delivery service.
• Refunds will be processed within 28 days.
  

Complaints

• If anything is not right, please call us on 0208 405 5162 between 9:30am and 3:30pm Monday to Friday, or email shop@harrissouthnorwood.org.uk We will aim to resolve the matter to your complete satisfaction.
• If you are still not happy, please contact Sebastian O'Connell (our Customer Services Manager) by direct email: OConnellS@harrissouthnorwood.org.uk.